FAQS

Check-in opens at 2.00 pm, with check-out at 11.00 am. Early arrival or late departure requests can be arranged through guest services, subject to availability

Secure parking is available at $55 per 24-hour period, accessed via Baptist Street. The guest services team provides detailed arrival instructions prior to check-in.

The rooftop pool is exclusively for hotel guests, open 6.00 am to 9.00 pm daily. Day beds and cabanas are available on arrival, with a 30-minute hold policy during peak periods.

The EVE maintains a refined atmosphere throughout its spaces. Room occupancy is limited to two adults, with gathering and party policies in place to ensure comfort for all guests.

The EVE welcomes guests under 18 accompanied by an adult. Rooms accommodate two adults or one adult and one child (3-18 years). Cots are available for younger guests on request.

The EVE offers a completely smoke-free environment across all rooms, balconies, and public spaces, including vaping and e-cigarettes. This policy supports a fresh and welcoming atmosphere throughout the hotel.

For standard bookings, cancellations require notice by 2.00 pm, 24 hours before arrival. Suites require 7 days' notice. Prepaid bookings have specific terms detailed in booking confirmations. Contact reservations for full policy details.

While The EVE appreciates four-legged friends, the hotel maintains a no-pet policy to ensure comfort for all guests. Assistance animals are welcome with prior arrangement.

The EVE Hotel has several room types catering for specific guest requirements. All public spaces including the pool are accessible. Please contact [email protected] for assistance.